Day 248


Have you ever seen a fight or a match go on and on without no victory in sight. In a 2010 US Open match two young athletes were locked in a neverending match that was finally won after 138 sets. A never ending struggle, is what I can coin our relationship with the insurance company. We try so hard to abide by their rules and go only where we are contracted to be seen. However, they still ping pong us back and forth like we have nothing else to do during the day but entertain them over the phone. Just about two months before today Jackie had already received two PET scans at the hospital imaging center. Her oncologist explained that having the same machine scan your progress was important due to the different calibrations of each machine. We abided to the insurance company and found a happy medium where both insurance would pay and the doctor was covered. For this last scan however, the insurance would not pay. After two weeks for bouncing back and forth to get a referral they decide to send Jackie to a different imaging center. After a few phone calls they even told us there is no record of previous scans, even though the PET scans were already paid for. “Huh?”, that was my reaction when I heard it on the phone. How is one company so irresponsible that they pay out money without keeping tabs on who is on the receiving end. After a few more phone calls I found out that sometime between the last two months they cancelled their contract with the hospital we were receiving scans at. Just like a bully would do, they said we either pay for the scan ourselves or abide. So once again, we timidly follow orders and end up at a different imaging center. This is a definitely a one sided match where the little guy always end up losing.